Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (518)883-6365.

1. What are the Hospital hours?
   Our hospital is open Monday to Saturday from 8:00 am to 7:00 pm. Also Sundays 8:00 am to 2:00 pm.
    
2. Do I need to have an appointment?
   Yes, patients are seen by appointment only. Please give our office a call to schedule an appointment. Currently, we are requiring all new clients to prepay their pet’s physical exam at the time they schedule. This is due to frequent new client no-shows. Please give at least 24 hours' notice if you need to cancel or reschedule, otherwise, this prepayment will be non-refundable.
    
3. What forms of payment do you accept?
   Cash, Check, Mastercard and Visa, Discover, American Express and Care Credit. You will receive a 3% discount on your bill if you pay by cash or check. Payment is due at the time services are rendered.
    
4. At what age can I have my pet spayed or neutered?
   Spaying is done at 5 1/2 to 6 months of age. Neutering is recommended at 6 months on age, depending on breed and disposition. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
    
5. What is the pre-anesthetic blood screening?
   It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
    
6. Is it a good idea to let my pet have at least one litter?
   No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
    
7. Do you board pets?
   Yes, we do board for our clients. We currently only board cats at this time.